We want you to love your Elementa Jewels piece. If something isn't right, here's how returns and exchanges work.

Returns

We accept returns within 14 days of delivery for unworn, undamaged items in their original packaging.

Exchanges

Need a different size or design? Contact us within 14 days of delivery and we'll help arrange an exchange.

Custom & Made-to-Order Items

Custom or made-to-order pieces are final sale and not eligible for return or exchange.

How to Start a Return

Reach out via our Contact page with your order number. Once we receive the returned item, refunds are processed within 5-7 business days.